H&M Seasonal Sales Advisor - Fashion Valley

H&M • San Diego, CA

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support customer loyalty and in-store sustainability initiatives. You work collaboratively with the store team to contribute to sales targets and an excellent customer experience.

The role also includes retail operations and visual execution. You complete garment handling from unpacking and replenishment through steaming and care; operate fitting room and checkout areas; maintain clean, tidy sales floors, stockrooms, and back-of-house areas; and support attractive merchandise displays and stock availability. You follow store procedures, legal and health-and-safety requirements, and best practices for in-store OMNI services and technology. You may support store opening and closing.

This is an hourly, non-exempt position. The posting lists a pay rate of $18.25 per hour. The position is described as seasonal in the title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage with customers, guide them through fashion trends, stories, and products, and promote and sell products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures and participate in relevant onboarding and training.
• Give and receive feedback with colleagues to support learning and development.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, back-of-house areas, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools.
• Support store opening and closing.
• Follow health-and-safety guidelines and legal requirements applicable to the role.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups (CRGs) and networking opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed