H&M Sales Advisor - Fashion Place

H&M Group•Murray, UT

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, promote and sell products, and help customers have a positive shopping experience. Sales Advisors also complete garment care and replenishment tasks, maintain merchandise presentation and cleanliness, and work collaboratively with the store team to support sales targets and store operations. The role includes keeping up with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in onboarding and relevant training. Advisors support fitting room and checkout operations, stock replenishment, in-store OMNI and technology services, and store opening and closing. The position is hourly and non-exempt, with compensation listed at $15.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage with customers and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and support commercial or operational actions to reach sales targets.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share relevant product and fashion knowledge with customers and service, fashion, and store-operations knowledge with colleagues.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Give and receive feedback and participate in onboarding, introductions, training, and relevant courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.