H&M Sales Advisor

H&M • Plainfield, IN

18h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and share fashion and product knowledge. You support customers throughout their shopping experience and help keep the sales floor and back of house clean, organized, and well presented while working with your store team to deliver a great customer experience.

The role includes supporting customer sales and store profitability, maintaining awareness of fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and completing retail operations such as garment handling, replenishment, fitting room and checkout operations, merchandise presentation, and store opening and closing. You also support in-store omni services and technology, follow health and safety guidelines, and contribute to your own and your colleagues’ development.

This is an hourly, non-exempt position. The posted pay rate is $11.75 per hour. H&M offers a staff discount across H&M Group brands and participation in its H&M Incentive Program, alongside benefits that may vary by market and employment type.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, products, and relevant product information.
• Promote and sell products, promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and support actions to reach sales targets.
• Represent H&M positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed