H&M Sales Advisor- Westfield Topanga
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports customer loyalty and in-store sustainability initiatives. The Sales Advisor also completes garment care and replenishment activities, contributes to attractive merchandise presentation and a clean sales floor and back of house, and works with the store team to deliver a strong customer experience and support sales targets.
Requirements
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
- Sales experience in a dynamic and collaborative environment.
- Customer service experience in fashion, retail, or another service-related industry.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to inform customers.
- Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; exchange feedback and participate in relevant onboarding, training, and development activities.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockroom, and back of house.
- Support garment presentation and maintain merchandise displays and trends according to visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount at H&M, & Other Stories, and COS
- Staff discount card for H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Extensive development opportunities around the globe
- Colleague Resource Groups offering community and networking opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
