H&M Department Supervisor - Westfield Topanga

H&M•Los Angeles, CA

About The Position

As a Department Supervisor, you support store Sales and Profit goals by executing plans that deliver the Best Customer Experience in your department and across the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The role combines customer experience, sales and commercial execution, team communication and development, fashion awareness, and retail operations. The supervisor is also responsible for opening and closing the store daily. The successful candidate is an emerging leader who enjoys taking responsibility. They communicate effectively, support colleagues, analyze and solve problems, work with numbers and statistics, and are motivated by achievement, performance, and competition while remaining customer-centric. The position is hourly and non-exempt, with an expected base salary range of $23.56–$27.36 per hour. H&M describes benefits including health, vision and dental coverage; wellness and family support programs; retirement plan contributions; paid leave and time off; employee discounts; and other benefits that may vary by market and employment type.

Requirements

Effective communication skills.
Ability to support colleagues and work collaboratively.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.
Interest in taking responsibility and developing as an emerging leader.

Responsibilities

Support the store’s Sales and Profit goals by delivering the Best Customer Experience in the department and overall store.
Support the total OMNI customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service and product promotion are provided throughout the store.
Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
Ensure the team promotes the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Handle people and operational administrative routines correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the Store team; collaborate and plan with the in-store Visual Merchandiser team; and give and receive feedback.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, and good garment care.
Maintain stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and strategies.
Update and maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.

Benefits

Health insurance coverage, including medical, pharmacy, vision, and dental coverage.
Wellness and family support programs.
Employee Assistance Program.
Company-match retirement plan and 401(k).
Paid leave programs, including vacation, wellness, holiday, and parental pay.
Paid time off, including a community day to serve the local community.
Employee discount at H&M, & Other Stories, COS, and other H&M Group brands.
H&M Incentive Program (HIP).
Commuter benefits.
Health and dependent care FSA.
Additional voluntary benefits.
Colleague Resource Groups and colleague networking opportunities.
Global career development opportunities.