H&M Department Supervisor - Washington Square

H&M Group•Tigard, OR

2h•$22 - $25

About The Position

As a Department Supervisor, you support store Sales and Profit goals by executing plans that deliver the Best Customer Experience in your department and across the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. This is a retail leadership role involving customer experience, sales, team development, visual and commercial execution, and store operations.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communicator and supportive colleague.
Analytical solution finder capable of working with numbers and managing statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Support the total omnichannel customer experience, ensuring visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure the team provides customer service throughout the store while promoting products.
Identify department strengths and commercial opportunities, and work with the Department Manager to address them.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Oversee fitting-room and checkout routines, including transactions, returns, and exchanges, and ensure administrative routines are completed correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the store team; collaborate with the in-store Visual Merchandiser team; and give and receive feedback to support development.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through daily and weekly meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, fitting-room routines, and in-store omnichannel and technology services follow standards and best practices.
Maintain price signs throughout the store in accordance with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.