H&M Department Supervisor - Centre at Salisbury

H&M Group•Salisbury, MD

8h•$19 - $22

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total OMNI customer experience, maintains visual and commercial presentation, guides the team in customer service and product knowledge, and identifies commercial opportunities with the Department Manager. The role also supports team development, retail operations, stock and garment routines, in-store technology and services, and daily store opening and closing.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder who is capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support store Sales and Profit goals and deliver the Best Customer Experience in the department and store.
Support the total OMNI customer experience and ensure visual and commercial curation follows global guidelines.
Represent yourself and the H&M brand positively in customer interactions.
Identify department strengths and commercial opportunities and work with the Department Manager to act on them.
Ensure customer service is provided throughout the store and help the team actively promote and sell products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Stay current with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Share knowledge and skills with the Store team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, back of house, and stockroom.
Ensure high-quality visual and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs across the store according to global and local guidelines and strategies.
Maintain back-of-house areas and colleague information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount card for H&M Group brands in stores and online.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Colleague Resource Groups and access to a global talent community and development opportunities.