H&M Seasonal Sales Advisor- Del Amo Fashion Center

H&M Group • Torrance, CA

9h

About The Position

The Seasonal Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, actively selling products, and sharing relevant fashion and product knowledge. The role supports customers throughout their shopping experience and contributes to sales targets, store presentation, garment care, and a clean and tidy sales floor and back of house. Sales Advisors work collaboratively with the store team, follow store procedures and legal requirements, and participate in relevant onboarding and training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experience, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Extensive development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed