Seasonal Retail Sales Associate, Del Amo Fashion Center

Macy's•Torrance, CA

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn what customers need, make personalized recommendations, and connect them with appropriate products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and effective selling behaviors to achieve sales goals, build trust, and encourage loyalty. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they create friendly customer interactions, maintain a shoppable space by merchandising and processing merchandise, update signs and prices, and support merchandise moves. They share loyalty-program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and willingness to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices and technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Understand customers’ needs and offer personalized product and service recommendations.
Engage customers with warmth and product knowledge on the sales floor and in fitting rooms.
Use customer engagement and selling behaviors to meet daily sales goals and build customer loyalty.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Keep the sales floor clean, organized, and ready for customers.
Merchandise new receipts and process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing and support merchandise moves as needed.
Share loyalty-program benefits, make sure customers have what they need, and thank them for their visit.
Collaborate with colleagues and contribute to individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.