H&M Seasonal Sales Advisor- Del Amo Fashion Center

H&M•Torrance, CA

2d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling H&M products, sharing relevant fashion and product knowledge, and supporting customers throughout their shopping experience. Sales Advisors also contribute to garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while collaborating with the store team to deliver a strong customer experience. The role includes customer-facing sales and service, keeping up with fashion and product trends, sharing knowledge with colleagues, following store procedures and legal requirements, and completing retail operations such as garment handling, fitting room and checkout operations, stock replenishment, visual presentation, in-store OMNI services, and store opening and closing support. The position is hourly and non-exempt, with a stated pay rate of $17.75 per hour. It is listed as seasonal.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, support sales targets with the store management team, and promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent H&M positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays, clear trends, and stories in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and in-store technology and tools, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.