H&M Department Supervisor - University Mall Vermont
About The Position
The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. It combines customer service and sales, fashion and product knowledge, team development, and retail operations and visual execution. The supervisor supports the total omnichannel customer experience, maintains store presentation and stock routines, helps develop and motivate colleagues, and is responsible for opening and closing the store daily.
Requirements
- Be an emerging leader who enjoys taking responsibility.
- Be ambitious, an effective communicator, supportive, and an analytical solution finder.
- Be capable of working with numbers and managing statistics.
- Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.
Responsibilities
- Support Sales and Profit goals and deliver the best customer experience in the department and across the store.
- Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
- Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
- Identify departmental strengths and commercial opportunities, and work with the Department Manager to address them.
- Help the team promote products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
- Ensure people and operational administrative routines are completed correctly.
- Stay informed about fashion, trends, brands, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
- Share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
- Give and receive feedback, and communicate regularly with colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, and legal requirements are followed.
- Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
- Ensure high-quality visual and commercial product presentation and good garment care.
- Maintain stock levels and provide allocation input to the Area team.
- Ensure the garment cycle, delivery and presentation, and fitting room routines follow internal standards, using the tools and technology provided.
- Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs throughout the store according to global and local guidelines and strategies.
- Maintain back-of-house information, health and safety, and tidiness for colleagues.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands, in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Global development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
