H&M Seasonal Sales Advisor - University Mall Vermont

H&M Group • South Burlington, VT

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, actively promote sales, and represent the H&M brand positively. You also support garment care and replenishment, merchandise presentation, and a clean, tidy sales floor and back of house while working with the store team to deliver a strong customer experience.

The role includes keeping up with fashion trends and sharing product knowledge, supporting colleagues through knowledge-sharing and feedback, and following store procedures, routines, and legal requirements. Retail operations include garment handling, fitting room and checkout operations, stock replenishment, visual execution, in-store OMNI services and technology, and store opening and closing support. The posting describes this as an hourly, non-exempt role paying $17.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Support commercial and operational actions with the store management team to reach sales targets.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete garment handling from unpacking and replenishment through steaming and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockroom.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Represent the H&M brand positively during customer interactions.

Benefits

• Health insurance and wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discount on H&M, & Other Stories, and COS; the staff discount card also applies to other H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed