H&M Sales Advisor (Seasonal) - Meadowood Mall

H&M Group•Reno, NV

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to advise customers, promote products, and support a positive shopping experience. You also help with garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You work closely with the store team to support customer experience and sales goals. The role involves staying current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include handling garments from unpacking through steaming and replenishment, operating fitting-room and checkout areas, maintaining displays and stock levels, supporting in-store OMNI services and technology, and assisting with store opening and closing. This is an hourly, non-exempt seasonal position. The listed pay rate is $14.50 per hour. H&M describes benefits including employee discounts, participation in the H&M Incentive Program, and access to health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off, including a community day. Benefits may vary by employment type and country.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
Promote and sell products, and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Represent the H&M brand positively in customer interactions and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding and relevant training.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.