H&M Sales Advisor (Seasonal) - Baybrook Mall

H&M•Friendswood, TX

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports sales targets. Sales Advisors also contribute to garment care, replenishment, merchandise presentation, and maintaining clean and tidy sales and back-of-house areas. They work collaboratively with the store team and follow applicable procedures, routines, and legal and health-and-safety requirements. The position includes supporting checkout and fitting-room operations, in-store services and technology, and store opening and closing. The role is hourly and non-exempt, with a stated pay rate of $13.25 per hour. It is described as seasonal in the job title.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service and support.
Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions and support commercial or operational actions to help reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health-and-safety guidelines and legal requirements.