H&M Seasonal Sales Advisor - Woodland Mall

H&M•Grand Rapids, MI

3d•Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote and sell products, and support store sales targets. You also contribute to garment care, replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house. You work collaboratively with the store team and follow applicable procedures, routines, health and safety guidelines, and legal requirements. The role includes keeping up to date with fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; participating in onboarding and training; and giving and receiving feedback. Retail operations include completing the garment cycle from unpacking and replenishment through steaming and care, operating fitting rooms and checkout areas, maintaining stock levels and displays, supporting OMNI and in-store technology services, and assisting with store opening and closing. The position is hourly and non-exempt, with a listed pay rate of $15.00 per hour. H&M describes benefits including a staff discount across H&M Group brands, participation in the H&M Incentive Program, and access to benefits such as health insurance, wellness and family support programs, a company match retirement plan, paid leave, and paid time off. Availability of local benefits may vary by employment type and country.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
Promote and sell products, actively promote the Hello Member loyalty app and in-store sustainability initiatives, and support actions to reach sales targets.
Represent the H&M brand positively in customer interactions.
Keep current with fashion trends, products, brands, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Contribute to clean and tidy sales floors, back-of-house areas, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.