H&M Sales Advisor (Seasonal) - Battlefield Mall

H&M•Springfield, MO

1d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information, promote and sell products, and support customer loyalty and in-store sustainability initiatives. You work with the store team to support sales targets and deliver a positive customer experience. The role also includes garment care and replenishment, fitting room and checkout operations, maintaining clean and tidy sales and back-of-house areas, and supporting attractive merchandise displays in line with visual and commercial guidelines. You follow store procedures, legal and health and safety requirements, participate in relevant onboarding and training, and share knowledge and feedback with colleagues. The posting describes this position as seasonal and hourly, non-exempt.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and support customers through the store and OMNI experience where available.
Engage customers in conversation and provide excellent service.
Share fashion trends, stories, product information, and relevant product knowledge with customers.
Promote and sell products, and promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Support commercial and operational actions to reach sales targets with the store management team.
Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge and skills with colleagues, and give and receive feedback.
Follow store procedures, routines, and legal requirements, and participate in relevant onboarding, training, and courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help keep the sales floor, back of house, and stockrooms clean and tidy.
Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support opening and closing the store.
Follow applicable health and safety guidelines and legal requirements.