H&M Seasonal Sales Advisor - Northshore Mall

H&M • Peabody, MA

22h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information and products, actively promote and sell merchandise, and support sales targets. Sales Advisors also promote the Hello Member customer loyalty app and in-store sustainability initiatives.

The position supports daily retail operations, including completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; maintaining attractive merchandise displays and stock levels; and keeping the sales floor, stockrooms, and back of house clean and tidy. Advisors follow store procedures, legal requirements, health and safety guidelines, and best practices for OMNI and in-store technology services. They collaborate with colleagues, share knowledge, participate in relevant onboarding and training, and may support store opening and closing.

This is an hourly, non-exempt role. The listed pay rate is $16.50 per hour. H&M describes its business idea as offering fashion and quality at the best price in a sustainable way.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage in conversations with customers and guide them through fashion trends, stories, and products.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockrooms, and back of house.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Inclusion in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups and colleague networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed