H&M Seasonal Sales Advisor - Woodland Mall

H&M Group • Grand Rapids, MI

3d

About The Position

The Seasonal Sales Advisor at H&M’s Woodland Mall store provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports customer loyalty and in-store sustainability initiatives. The Sales Advisor also contributes to garment care, replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while working with the store team to deliver a strong customer experience.

The position involves fashion and trend awareness, sharing product knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include handling the garment cycle, fitting room and checkout operations, stock replenishment, merchandise presentation, in-store OMNI services and technology, and opening and closing support. The role is hourly and non-exempt, with a stated pay rate of $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and through the OMNI experience where available.
• Engage customers in conversations and provide excellent service.
• Guide customers through fashion trends, stories, and products throughout the store.
• Promote and sell products to customers.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues.
• Follow store procedures, routines, and legal requirements.
• Give and receive feedback and participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Development opportunities around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed