H&M Sales Advisor (Seasonal) - Tuscon Mall

H&M • Tucson, AZ

1d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer fashion and product information to support a positive customer experience. You also help with garment replenishment and care, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with the store team.

The role combines customer service and sales with fashion awareness, teamwork, and retail operations. Responsibilities include supporting sales targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, sharing product knowledge, following store procedures and legal requirements, and assisting with garment handling, fitting rooms, checkouts, stock replenishment, visual presentation, in-store services and technology, and store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $15.75 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service and engaging in conversations.
• Guide customers through fashion trends, stories, and products, and use product and fashion knowledge to share relevant information.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Global development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed