H&M Department Supervisor - Kitsap Mall

H&M Group • Silverdale, WA

1d • $24 - $27

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, leads day-to-day department execution, and helps the team deliver strong customer service, product presentation, and retail operations.

Requirements

• Emerging leadership ability and enjoyment of taking responsibility.
• Effective communication skills.
• Supportive approach.
• Analytical problem-solving ability.
• Ability to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric approach.

Responsibilities

• Support the store’s sales and profit goals and deliver the best customer experience in the department and store.
• Support the total omnichannel customer experience, ensuring visual and commercial curation follows global guidelines.
• Represent H&M positively during customer interactions.
• Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
• Ensure customer service throughout the store and enable the team to promote and sell products.
• Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure fitting-room and checkout routines are followed, including transactions, returns, and exchanges.
• Ensure people and operational administrative routines are handled correctly.
• Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and relevant information with customers.
• Share knowledge and skills with the store team.
• Collaborate and plan with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to support learning and development.
• Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high-quality visual and commercial product presentation and good garment care.
• Maintain good stock levels and provide allocation input to the Area team.
• Oversee the full garment cycle from delivery through presentation, and ensure fitting-room routines follow internal standards using provided tools and technology.
• Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs throughout the store in line with global and local strategies and sales-market or regional requirements.
• Maintain back-of-house areas and colleague information, including health and safety and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Colleague Resource Groups and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed