H&M Sales Advisor - Kitsap Mall

H&M Group • Silverdale, WA

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and providing support and guidance. You use your fashion and product knowledge to give customers relevant information and a positive experience. The role also includes garment replenishment and care, merchandise presentation, and contributing to a clean and tidy sales floor and back of house while working with the store team.

The position combines customer sales and service, fashion and trend awareness, teamwork and development, and retail operations. Responsibilities include promoting products and the Hello Member loyalty app, supporting sales targets, keeping current with fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and maintaining stock, merchandise displays, fitting rooms, checkout areas, and in-store services and technology. The Sales Advisor may also support store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good sales-floor stock levels through replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support opening and closing the store.

Benefits

• Staff discount card for H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Access to global development opportunities.
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed