Shift Supervisor - Four Seasons Miami

Metropolis Technologies•Miami, FL

2d•Onsite

About The Position

The Shift Supervisor assists with the day-to-day management of valet operations at the Four Seasons in Miami, ensuring work follows the location’s contractual guidelines and company policies and procedures. The role supports positive client relations and a professional approach to the business, helps ensure timely and courteous guest service, and maintains the safety and security of vehicles and keys. The position pays $14.00 per hour plus tips.

Requirements

At least a high school diploma or equivalent.
At least 6 months of related experience or training, or an equivalent combination of education and experience.
A valid state-issued driver's license with a current address and an acceptable driving record.
Ability to drive a vehicle with a manual transmission may be required depending on the location.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Professional and courteous customer service and a positive attitude.
Ability to adapt to workplace changes, delays, and unexpected events.
Ability to meet the physical demands of the job, including walking and running for extended periods, using stairs and elevators, and lifting or moving up to 25 pounds.

Responsibilities

Greet guests courteously.
Ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Follow standard operating procedures and ensure the safety and security of vehicles and keys.
Keep drive lanes and crosswalks clear of debris, water, and oil spills.
Create and implement a staging plan that uses the location layout to maximize parking capacity.
Recognize vehicle makes and models and maintain general knowledge of vehicle operations.
Assist with hiring, training, and coaching the valet team.
Substitute for any position when necessary.
Complete other duties as needed.