Ramp Supervisor Full-Time AM/PM-Four Seasons Orlando

AAA Parking•Golden Oak, FL

9d•$13 - $16•Onsite

About The Position

The Ramp Supervisor assists with the daily operation of the location, ensuring valet operations follow company policies and procedures. The Ramp Supervisor acts as Manager-on-Duty when the Operations Manager is off. The role supports guest service, vehicle and key security, staffing coverage, traffic and driveway activity, shift closing paperwork, parking capacity, and the training and coaching of the valet team. Duties may also include other tasks required to meet the organization’s needs. The position has no direct supervisory reports.

Requirements

Ability to read, analyze, and interpret documents such as safety rules, operating manuals, and procedural manuals.
Ability to write reports and correspondence.
Ability to speak effectively with customers and employees.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to operate standard and automatic transmission vehicles, if required.
High school diploma or GED, plus at least six months of related experience or training, or an equivalent combination of education and experience.
Ability to communicate valet information and policies in a manner easily understood by hospital patients and guests.
Ability to act independently and make accurate decisions.
Effective verbal and non-verbal communication skills.
Ability to work for long periods in conditions exposed to weather and temperature changes, including hot, cold, wet, humid, or windy conditions.
Ability, with reasonable accommodation, to lift, push, and pull objects up to 50 pounds and perform a full range of motion, including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching.
Ability to stand continuously and perform job functions for a full shift.
Must pass a pre-employment background check and drug test.
Must be at least 18 years old and have a valid driver's license with an MVR meeting company guidelines, if required.

Responsibilities

Greet guests courteously and ensure customers receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Assist with training and coaching the valet team.
Ensure daily staffing needs are covered.
Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
Oversee driveway and traffic activity.
Complete shift closing paperwork.
Implement a staging plan suited to current traffic conditions to maximize parking capacity.
Distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
Keep the work area, including the parking lot and driveway, clean and free of debris and obstructions.
Assist the Operations Manager in monitoring valet employee productivity and providing constructive feedback.
Act as Manager-on-Duty when the Operations Manager is off.