Shift Supervisor - Four Seasons Miami

SP Plus•Miami, FL

17h•Onsite

About The Position

Metropolis is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Shift Supervisor assists with day-to-day management of valet operations at the Four Seasons in Miami, ensuring operations follow the location’s contractual guidelines and company policies and procedures. The role supports positive client relations and a professional image while helping provide timely, courteous service to guests. The supervisor may cover any position as needed and perform other assigned duties.

Requirements

High school diploma or equivalent, and at least six months of related experience or training, or an equivalent combination of education and experience.
Valid state-issued driver’s license with a current address and an acceptable driving record.
Ability to drive a vehicle with a manual transmission may be required depending on the location.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Professional and courteous customer service, with a positive attitude.
Ability to adapt to changes, delays, and unexpected events in the work environment.
Ability to walk and run for extended periods, including using stairs and elevators.
Ability to lift and/or move up to 25 pounds.

Responsibilities

Assist with day-to-day management of the location’s valet operations and ensure operations comply with contractual guidelines and company policies and procedures.
Foster good client relations and promote a professional approach to the business.
Greet guests courteously and ensure they receive timely service.
Assist customers in and out of their vehicles.
Drive, park, and retrieve customer vehicles safely and professionally.
Follow standard operating procedures and ensure the safety and security of vehicles and keys.
Keep drive lanes and crosswalks clear of debris, water, and oil spills.
Create and implement a staging plan that uses the location’s layout to maximize parking capacity.
Identify vehicle makes and models and maintain general knowledge of vehicle operations.
Assist with hiring, training, and coaching the valet team.
Substitute for any position when necessary.
Complete other duties as needed.