Event Technician, Audio Visual - Renaissance Boston Patriot Place Hotel

Encore Global•Foxborough, MA

1d•Onsite

About The Position

A Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician supports events by providing equipment operation, customer service, technical troubleshooting, and accurate systems and paperwork completion. The work is performed in a hotel or convention center and may involve multiple hotel locations, irregular hours, and on-call status.

Requirements

High school diploma required.
External applicants must complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands described in the job posting, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time for events.
Provide effective customer service to internal and external customers and maintain positive client relationships.
Meet with guests on site, confirm their needs are met, and verify that equipment is working properly.
Monitor events and check in with customers throughout the day.
Troubleshoot equipment and software issues and handle equipment challenges or changes promptly and professionally.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment needed for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue using floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.