PT Weekend Night Auditor - Renaissance Boston Patriot Place Hotel

Hotel•Foxborough, MA

7d•Onsite

About The Position

Renaissance Boston Patriot Place Hotel, a Colwen Hotels property, is seeking a friendly, detail-oriented Part Time Weekend Night Auditor. This overnight role works Tuesday, Friday, and Saturday nights and is responsible for balancing hotel transactions, closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. The Night Auditor operates the front desk and assists guests throughout their stay, from pre-arrival through post-departure. The role completes end-of-day activities, provides exceptional guest service, manages timely check-in and checkout, resolves guest complaints, processes payments, and ensures accurate closing reports. The position also requires communication with the Lead Audit team, discreet handling of confidential guest information, adherence to hotel and brand standards, and strict key control.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability for the required overnight work schedule, including weekends and holidays.

Nice To Haves

Hotel experience.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up, and rolling the date.
Provide exceptional guest service and efficiently manage front desk operations to ensure timely check-in and checkout.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms during check-in.
Handle requests professionally, tactfully, courteously, and with a sense of urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
Ensure prompt delivery of guest billing and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team about daily closing and issues.
Handle confidential guest information discreetly.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned.