Event Technician, Audio Visual - Santa Clara Marriott
About The Position
A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician is responsible for accurate and timely audiovisual equipment setup, operation, and breakdown; customer service; basic troubleshooting; following company processes; and completing related systems entries and paperwork. The position is based in a hotel or convention center environment and may involve work at multiple hotel locations, irregular hours, and on-call status.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet training and certification requirements set by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver’s license is required for team members who may operate company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the stated physical demands to perform the essential job functions, with reasonable accommodations as applicable.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audio-visual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure successful events.
- Exceed internal and external customers’ expectations and needs.
- Maintain positive client relationships through effective communication.
- Meet with guests on site to ensure their needs are met and equipment is working properly.
- Monitor events and check in with customers throughout the day.
- Foster the hotel/client relationship.
- Troubleshoot and resolve equipment and software issues at a basic operational level.
- Handle equipment challenges and changes in a timely and professional manner.
- Follow company processes and procedures and complete systems entry and paperwork accurately.
- Use equipment sheets to identify equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue using floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Adhere to Encore appearance guidelines applicable to the hotel or local area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
