Event Technician, Audio Visual - JW Marriott San Antonio

Encore Global•San Antonio, TX

7d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention-center environment and may involve multiple hotel locations, irregular hours, and on-call status. Team members must follow Encore appearance guidelines applicable to the hotel or area. The position involves using high-end audiovisual equipment and electrical components, with exposure to heights via lifts and ladders, moderate exposure to outdoor temperatures and dirt, sand, or dust, and working conditions ranging from moderately quiet to noisy.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations as applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed properly.
Exceed the expectations and needs of internal and external customers and maintain positive client relationships through effective communication.
Meet with guests on site, confirm their needs are met, verify equipment setup, and monitor events by checking in with customers throughout the day.
Understand and support the hotel-client relationship.
Troubleshoot and resolve equipment and software issues, responding to equipment challenges and changes in a timely, professional manner.
Follow company processes and procedures and accurately complete systems entries and paperwork.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet applicable training and certification requirements for the position.