Event Technician, Audio Visual- JW Marriott Desert Ridge Resort

Encore Global•Phoenix, AZ

1d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center and may involve multiple hotel locations, irregular hours, and on-call status. The position uses high-end audiovisual equipment and electrical components, with exposure to heights via lifts and ladders, outdoor temperatures, dirt, sand, and dust, and noise levels ranging from moderately quiet to noisy. Team members must follow Encore appearance guidelines applicable to the hotel or area. Management may revise duties or assign other tasks.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands of the role, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed flawlessly.
Exceed the expectations and needs of internal and external customers and maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is functioning properly; monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes promptly and professionally.
Follow company processes and procedures, and accurately complete system entries and paperwork.
Use equipment sheets to determine equipment required for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet applicable training and certification requirements within the specified timeframe or as determined by Encore’s Global Learning Training Program.
Adhere to applicable appearance guidelines and safety requirements.