Event Technician, Audio Visual - Charlotte Marriott Southpark

Encore Global•Charlotte, NC

4d•Onsite

About The Position

A Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The work is performed in a hotel or convention center and may involve multiple hotel locations, irregular hours, and on-call status. Team members must follow Encore appearance guidelines applicable to the hotel or area.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete the training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed flawlessly.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to ensure their needs are met and equipment is set up properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes promptly and professionally.
Follow company processes and procedures and complete systems entry and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue by using floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Meet the training and certification requirements applicable to the role.