Event Technician, Audio Visual - Franklin Marriott Cool Springs
About The Position
A Technician is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician sets up, operates, and breaks down audiovisual equipment accurately and on time; supports clients throughout events; troubleshoots equipment and software issues; and completes company processes, equipment documentation, order entries, and invoicing tasks. The position is based in a hotel or convention center environment, may involve work at multiple hotel locations, and includes irregular hours and on-call status, including days, evenings, weekends, and holidays.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver’s license is required for team members who may operate Company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the physical demands described in the posting, with reasonable accommodations where applicable.
Nice To Haves
- Associate’s degree preferred.
- 1 year of customer service or hospitality experience preferred.
- 1 year of audio-visual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed flawlessly.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests on site to confirm their needs are met and equipment is working properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel/client relationship.
- Troubleshoot equipment and software issues and handle equipment challenges or changes in a timely, professional manner.
- Follow company processes and procedures and complete systems entries and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike.
- Coordinate with other staff and outside vendors regarding equipment.
- Increase revenue through floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Meet the physical demands of the role and adhere to Encore appearance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
