Event Technician, Audio Visual - JW Marriott San Antonio
About The Position
A Technician is responsible for setting up and operating basic, small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center and may involve multiple hotel locations. Team members use high-end audiovisual equipment and electrical components, and may work at heights using lifts and ladders. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines applicable to the hotel or area.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet all training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
- A valid driver’s license is required for team members who may operate company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the stated physical demands to perform essential job functions, with reasonable accommodations available for individuals with disabilities.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audiovisual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed flawlessly.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests on site to confirm their needs are met and equipment is set up and working properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel-client relationship.
- Troubleshoot and resolve basic equipment and software issues, handling challenges and changes in a timely and professional manner.
- Follow company processes and procedures and accurately complete systems entries and paperwork.
- Use equipment sheets to determine equipment scheduled for setup and strike, and coordinate with staff and outside vendors regarding equipment.
- Increase revenue by using floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
