Event Technical Lead, Audio Visual - JW Marriott Houston by the Galleria

Encore Global•Houston, TX

4d•$16 - $20•Onsite

About The Position

The Event Technical Lead is responsible for intermediate-level setup and operation of small- to large-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director of Event Technology. The position combines audiovisual equipment setup, operation, troubleshooting, and breakdown with customer service, technical support, and event coordination. The Technical Lead communicates with clients and hotel staff, monitors events, supports and coaches other technicians, maintains equipment security, completes required paperwork and system entries, coordinates with staff and vendors, and may use floor up-selling techniques and work with clients to finalize invoices. Work takes place in hotels, convention centers, event venues, and warehouses. Conditions may include outdoor temperatures, dirt, sand or dust, moderate noise, electrical components, and work at heights using lifts or ladders. Work may involve multiple hotel locations, irregular hours, on-call status, days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

High school diploma required.
2–3+ years of audio-visual experience required.
Valid driver’s license required for team members in positions that may operate Company vehicles.
External applicants must meet and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
Additional Department of Transportation requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands described in the posting, with reasonable accommodations potentially available.

Nice To Haves

Associate’s degree preferred.
2–3+ years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve equipment and software problems quickly.
Comply with company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service to internal and external customers and strive to exceed their expectations and needs.
Lead, mentor, and coach other technicians on Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Anticipate equipment challenges and respond to changes in a timely, professional manner.
Follow company processes and procedures, and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Interact with other staff and outside vendors regarding equipment.
Use floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
Use Encore systems and applications as needed.
Meet the role’s physical demands and adhere to Encore appearance guidelines.