Event Technician, Audio Visual - Santa Clara Marriott
About The Position
A Technician is responsible for setting up and operating basic or small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. The role includes accurately and promptly setting up, operating, and breaking down basic audiovisual equipment; supporting clients throughout events; troubleshooting equipment and software; following company processes; completing paperwork and system entries; coordinating equipment needs with staff and outside vendors; and assisting with invoices and revenue through floor up-selling. Work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, or dust and conditions ranging from moderately quiet to noisy. The role involves high-end audiovisual equipment and electrical components, exposure to heights using lifts and ladders, and may require work at multiple hotel locations. Work times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines applicable to the hotel or area.
Requirements
- High school diploma required.
- External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
- A valid driver’s license is required for team members who may operate company vehicles.
- Additional DOT requirements may apply.
- Must be able to lift 50 lbs.
- Must be able to meet the stated physical demands of the job, with reasonable accommodations potentially available.
Nice To Haves
- Associate’s degree preferred.
- One year of customer service or hospitality experience preferred.
- One year of audio-visual experience or equivalent experience in an educational environment preferred.
Responsibilities
- Set up, operate, and break down basic audiovisual equipment accurately and on time to support successful events.
- Strive to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Meet with guests onsite to ensure their needs are met and equipment is working properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel/client relationship.
- Troubleshoot equipment and software issues and handle challenges or changes promptly and professionally.
- Follow company processes and procedures and complete system entries and paperwork accurately.
- Use equipment sheets to identify equipment scheduled for setup and strike.
- Coordinate equipment needs with other staff and outside vendors.
- Increase revenue using floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator as needed.
- Meet the physical demands of the role and adhere to applicable appearance guidelines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
