Part Time Audio Visual and Electronic Systems Support Technician

Macomb Community College•MSC - South Campus, MI

10d

About The Position

This part-time position performs operational work related to setting up, installing, troubleshooting, and maintaining audiovisual (AV), classroom-mediated, and related electronic equipment. The technician handles AV service requests, monitors classroom system performance, supports events, assists with installations and diagnostics, and documents work through a ticketing system. The role also assists with training new part-time department employees and performs other audiovisual-related duties as assigned.

Requirements

Two years of direct experience with general audiovisual equipment.
Demonstrated knowledge of configuring Windows and/or Apple personal computers to interface with audiovisual equipment, including projectors, sound systems, media players, document cameras, and microphone support systems.

Responsibilities

Troubleshoot and perform simple repairs on audiovisual equipment and classroom-mediated systems.
Schedule and fulfill AV equipment and service requests through the college’s booking system within published response and delivery service-level agreements (SLAs).
Monitor AV and mediated classroom system performance and uptime using Extron’s Global Viewer software.
Schedule and perform preventative maintenance when indicated by the monitoring tool.
Set up and operate portable or built-in audiovisual systems for events, including College Board meetings and events requiring special or standalone AV support.
Deliver and set up temporary AV systems at short notice when permanent systems fail.
Assist with electronic and AV system installations using power tools such as cordless drills and saws.
Assist with AV and mediated-systems diagnostics using digital voltmeters, electronic signal analyzers, signal generators, and a laptop computer.
Use a ticketing system for information, tracking, resource management, and resolution.
Enter clear and complete problem descriptions and resolutions into the ticketing system.
Triage problems and use appropriate resources to resolve them within established SLAs.
Assist with training new part-time employees in the department.
Perform other audiovisual-related duties as assigned.