Audio Visual Technician
About The Position
An Audio Visual Technician in a cleared government facility maintains secure unified communications across classified and unclassified networks. The role requires compliance with government security protocols, TEMPEST standards, and information assurance rules, alongside AV integration skills. The technician physically installs and removes integrated AV hardware and wiring, tests collaboration systems, reads project schematics to determine cabling, assembles equipment racks, terminates cables, and configures cameras, microphones, video displays, and DSPs in corporate or government conference rooms. The technician handles the lifecycle of AV incidents, provides Tier 1/2/3 remote and on-site troubleshooting, manages outages through enterprise ticketing systems, monitors enterprise endpoints, and contributes to root cause reviews and documentation. The role also calls for clear communication with corporate executives and government stakeholders during high-stress outages.
Requirements
- Strong familiarity with ITIL Foundation principles, particularly Incident Management, Problem Management, and Request Fulfillment.
- Proficiency diagnosing signal-flow issues across digital video/audio matrices and DSPs, such as Biamp and Q-SYS.
- Firm grasp of IP networking, including TCP/IP, DHCP, and VLANs, as applied to AV-over-IP architectures.
- Experience supporting enterprise unified communications tools such as Zoom Rooms, Microsoft Teams Rooms, and Cisco Webex Devices.
- Strong understanding of signal routing, multimedia VTC platforms, and network architectures.
- Ability to work on ladders, lift heavy equipment (typically 50+ lbs), and work in tight spaces such as ceilings or under floors.
- Minimum Secret Clearance.
- Exceptional situational awareness and ability to remain calm under pressure.
Nice To Haves
- AVIXA Certified Technology Specialist (CTS) certification is highly desirable.
- ITIL v4 Foundation certification.
- CompTIA Network+ or Security+ certification.
- Crestron Technician, Q-SYS Level 1, or Cisco Collaboration certifications.
Responsibilities
- Install and de-install integrated AV hardware and wiring, and test collaboration systems.
- Read project schematics to determine cabling; assemble equipment racks and terminate cables.
- Configure cameras, microphones, video displays, and DSPs in conference rooms.
- Own AV-related incidents from identification through closure and provide Tier 1/2/3 remote and on-site troubleshooting.
- Manage, document, and track outages in enterprise ticketing systems and ensure incidents are handled within established SLAs.
- Escalate complex infrastructure or network issues to engineering teams.
- Proactively monitor enterprise endpoint health using AV management platforms.
- Participate in post-incident reviews and root cause analysis to identify recurring technical failures.
- Author knowledge-base documentation and standard operating procedures.
- Communicate technical issues clearly to non-technical executives and government stakeholders during high-stress outages.
- Comply with government security protocols, TEMPEST standards, and information assurance rules.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
