Audio Visual Technician

University of Chicago•Chicago, IL

1d•Onsite

About The Position

The Audio Visual Technician provides second-shift technical support for Chicago Booth faculty, staff, students, and guests at the Harper Center. The Technician is the primary on-site AV resource for afternoon and evening MBA classes, ensuring classrooms are prepared, reliable, and promptly restored when problems occur. Work focuses on classroom AV and control systems, hybrid and recorded class technology, and the Windows, macOS, and mobile devices used in those spaces. The Technician also supports Booth live events and responds to one-off AV requests, including setup, operation, and strike. The position is essential to maintaining MBA class coverage. It is currently expected to work in the office and is not eligible for employer-sponsored employment authorization. The schedule is second shift, 11:30 a.m. to 8:00 p.m., with occasional Saturdays and other off-hours as needed for live events.

Requirements

Vocational training, an apprenticeship, or equivalent experience in a related field.
Five to seven years of work experience in a related job discipline.
Strong troubleshooting skills and the ability to resolve technical problems quickly and calmly under time pressure.
Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.
Initiative and ability to learn new systems independently.
Ability to work well as part of a team.
Ability to work the second shift, 11:30 a.m. to 8:00 p.m., and occasional Saturdays or other off-hours as needed for live events.
Ability to lift and carry up to 50 pounds and move and position AV equipment and carts.
Ability to stand, walk, bend, and climb ladders for extended periods, and work in classrooms and event spaces of varying size.

Nice To Haves

Bachelor's degree in a related technical field.
Background in higher education, corporate, or live-event AV support.
Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.
Avixa CTS certification, or willingness to obtain it within the first year.
Working knowledge of Windows 11 and macOS, and support for iOS/iPadOS and Android mobile devices in presentation settings.
Ability to read and follow AV signal-flow diagrams, room schematics, and system documentation.
Working knowledge of networking fundamentals, including Ethernet, DHCP/IP addressing, and Wi-Fi as applied to networked AV devices.
Familiarity with Zoom and Microsoft Teams, including hybrid and remote participation workflows.
Proficiency with Crestron programming or control systems, Q-SYS, Biamp, or other DSP platforms, and AV-over-IP technologies such as Dante, NVX, or SDVoE.
Proficiency with lecture-capture and video platforms such as Panopto, and live-streaming or production tools such as OBS, vMix, or ATEM.
Familiarity with ITSM/ticketing systems and cloud-based device monitoring.
Knowledge of audio mixing, camera operation, and basic video production.

Responsibilities

Provide on-site AV support during the second shift, with primary responsibility for afternoon and evening MBA classes.
Perform pre-class room checks and setups, and monitor active classes to confirm audio, video, display, camera, and microphone systems work before and during sessions.
Support classroom AV systems using Crestron or similar control platforms, including multi-source and multi-display configurations, DSP-based audio, and AV-over-IP signal distribution.
Support hybrid and remote learning technology, including microphones, PTZ and tracking cameras, Zoom and Microsoft Teams conferencing, and lecture capture and recording.
Support wireless presentation and content-sharing tools, as well as wired inputs for faculty, staff, and guest presenters.
Troubleshoot AV, control, and network-connected device issues in real time, apply temporary workarounds to keep classes running, and document root causes and permanent fixes.
Use remote monitoring and management tools where available to identify and address room and device issues proactively, and log requests and incidents in the department ticketing system.
Escalate unresolved or recurring issues to the AV Team Lead and assist with room maintenance, firmware and software updates, and system testing as assigned.
Assist with Booth live events, including setup, rehearsals, operation, and load-out, and provide audio mixing, projection and LED display, camera, streaming, or recording support as needed.
Respond to ad hoc AV requests from faculty, staff, and student groups with a high level of service.
Provide brief instruction and guidance to faculty, staff, and presenters on room technology.
Contribute to AV documentation, room inventories, and equipment tracking, and help maintain classroom coverage during peak periods and colleague absences.
Support the planning, development, and execution of audio-visual productions with moderate supervision.
Provide projection services and presentation support for academic and public events within standard operating procedures.
Perform other related work as needed.