Audio Visual Technician
About The Position
The Audio Visual Technician provides second-shift technical support for Chicago Booth faculty, staff, students, and guests at the Harper Center. The Technician is the primary on-site AV resource for afternoon and evening MBA classes, ensuring classrooms are ready, reliable, and promptly restored when problems occur. The work focuses on classroom AV and control systems, hybrid and recorded class technology, and the Windows, macOS, and mobile devices used in those spaces. The Technician also supports Booth live events and responds to other AV requests, including setup, operation, and strike. This position is essential to maintaining MBA class coverage. The position is currently expected to work in the office, on a second-shift schedule of 11:30 a.m. to 8:00 p.m., with occasional Saturdays and other off-hours as needed for live events. It requires lifting and carrying up to 50 pounds, moving and positioning AV equipment and carts, and standing, walking, bending, and climbing ladders for extended periods in classrooms and event spaces of varying sizes. The role applies moderate-to-high experience and skills to support the planning, development, and execution of audiovisual productions with moderate supervision.
Requirements
- Vocational training, an apprenticeship, or equivalent experience in a related field; a four-year degree is not typically required.
- Five to seven years of work experience in a related job discipline.
- Strong troubleshooting skills and ability to resolve technical problems quickly and calmly under time pressure.
- Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.
- Initiative and ability to learn new systems independently.
- Ability to work well as part of a team.
- Ability to work in the office on the second shift, 11:30 a.m. to 8:00 p.m., and occasional Saturdays or other off-hours for live events.
- Ability to lift and carry up to 50 pounds, move and position AV equipment and carts, and stand, walk, bend, and climb ladders for extended periods.
Nice To Haves
- Bachelor's degree in a related technical field.
- Background in higher education, corporate, or live-event AV support.
- Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.
- Avixa CTS certification, or willingness to obtain it within the first year.
- Working knowledge of Windows 11 and macOS, and support for iOS/iPadOS and Android mobile devices in presentation settings.
- Ability to read and follow AV signal-flow diagrams, room schematics, and system documentation.
- Working knowledge of networking fundamentals, including Ethernet, DHCP/IP addressing, and Wi-Fi, as they apply to networked AV devices.
- Familiarity with Zoom and Microsoft Teams, including hybrid and remote participation workflows.
- Proficiency with Crestron programming or control systems, Q-SYS, Biamp or other DSP platforms, and AV-over-IP technologies such as Dante, NVX, or SDVoE.
- Proficiency with lecture-capture and video platforms such as Panopto, and live-streaming or production tools such as OBS, vMix, or ATEM.
- Familiarity with ITSM/ticketing systems and cloud-based device monitoring.
- Knowledge of audio mixing, camera operation, and basic video production.
Responsibilities
- Provide on-site AV support during the second shift, primarily for afternoon and evening MBA classes.
- Perform pre-class room checks and setups, and monitor active classes to verify audio, video, display, camera, and microphone systems are functioning.
- Support classroom AV systems using Crestron or similar control platforms, including multi-source and multi-display configurations, DSP-based audio, and AV-over-IP signal distribution.
- Support hybrid and remote learning technology, including microphones, PTZ and tracking cameras, Zoom and Microsoft Teams conferencing, and lecture capture and recording.
- Support wireless presentation and content-sharing tools, including AirPlay, Miracast, and wireless presentation platforms, as well as wired inputs.
- Troubleshoot AV, control, and network-connected device issues in real time, apply workarounds to keep classes running, and document root causes and permanent fixes.
- Use remote monitoring and management tools where available, and log requests and incidents in the department's ticketing system.
- Escalate unresolved or recurring issues to the AV Team Lead and assist with room maintenance, firmware and software updates, and system testing.
- Assist with Booth live events, including setup, rehearsals, operation, and load-out, with audio mixing, projection and LED displays, cameras, and streaming or recording as needed.
- Respond to ad hoc AV requests from faculty, staff, and student groups with a high level of service.
- Provide brief instruction and guidance to faculty, staff, and presenters on room technology.
- Contribute to AV documentation, room inventories, and equipment tracking, and help ensure classroom coverage during peak periods and colleague absences.
- Support the planning, development, and execution of audiovisual productions with moderate supervision.
- Provide projection services and presentation support for academic and public events within standard operating procedures.
- Perform other related work as needed.
Benefits
- Health, retirement, and paid time off programs and resources are available to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
