Audio/Visual Instructional Support Technician

Concordia University Wisconsin/Ann Arbor•Ann Arbor, MI

2d•Onsite

About The Position

Concordia University Wisconsin and Ann Arbor seek an Audio/Visual Instructional Support Technician to provide audio/visual and Educational Technology services. This full-time, exempt, 12-month staff position is located on the Ann Arbor, Michigan campus. The technician supports classroom technology, faculty, campus events, help desk operations, and digital signage, and helps coordinate student workers. The position reports to the Assistant Director of Educational Technology and, further, to the Director of Unified Communications and Audio/Visual Services. The role also supports the university’s Lutheran mission and values. Relevant work experience of three to five years is required. A two-year associate degree in a related field is required, while a bachelor’s degree is preferred; experience may substitute for some education. The starting wage may be determined based on education and/or experience.

Requirements

Two-year associate degree in a related field; experience may substitute for some education.
Three to five years of relevant work experience.
Knowledge of audio/visual equipment use and proper maintenance.
Knowledge and experience in A/V integration, installation, and industry standards.
Ability to work independently and maintain a schedule with limited supervision.
Ability to handle stressful situations professionally.
Excellent oral and written communication skills.
Ability to work evenings and weekends as needed for events.
Knowledge of Extron control systems and video processing standards.
Experience with a video conferencing system.
Support for the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS).

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide audio/visual and Educational Technology services as requested.
Schedule and maintain classroom presentation equipment.
Assist with hiring, scheduling, supervising, and training part-time student workers for the campus help desk.
Maintain an inventory of A/V equipment; perform maintenance and schedule repairs and replacements.
Provide video recording and streaming services for weekly chapel and campus events.
Work with faculty to support best practices with equipment.
Provide a semesterly classroom-space training session for faculty and staff.
Lead technical production for on-campus events and conferences.
Manage and resolve help desk tickets and inquiries.
Provide timely poster printing using the on-campus plotter printer.
Support on-campus digital signage.
Organize and lead weekly IT meetings.
Attend weekly campus leadership meetings.
Perform other related responsibilities as assigned.

Benefits

Health, dental, and vision insurance.
Personal Spending Account, Flexible Spending Account, and/or Health Savings Account.
Disability and Survivor Plan.
Retirement Pension Plan.
Retirement 403(b) Savings Plan.
Basic Life and Supplemental Life Insurance.
Accidental Death and Dismemberment Coverage.
Critical Illness and Accident Insurance.
Tuition waiver benefits for employees and qualified dependents.
Vacation, sick, and holiday paid time off.