Audio Visual Technician

Washington Duke Inn & Golf Club•Durham, NC

12d•Onsite

About The Position

The Audio Visual Technician sets up, operates, maintains, and troubleshoots audio-visual equipment to support events, meetings, and conferences and provide high-quality communication and presentation experiences for guests and clients. The role works with event coordinators and clients to configure equipment to meet their requirements, tests equipment before events, and provides on-site technical support. It also includes maintaining and inventorying equipment, coordinating repairs or replacements, keeping current with audio-visual technologies, training staff in basic equipment operation, helping develop standard operating procedures, following safety and operational protocols, and providing professional customer service. The position is based at WDI in Durham, North Carolina, and is full-time. It requires a high school diploma or equivalent and at least 2–3 years of relevant experience. The work involves lifting and moving equipment, bending, walking, kneeling, working at height on ladders, and handling equipment safely around electricity and high-temperature equipment. Flexible hours, including evenings, weekends, and holidays, may be required according to event schedules.

Requirements

High school diploma or equivalent.
Minimum of 2–3 years of experience as an Audio Visual Technician in a hotel, conference center, or similar environment.
Demonstrated experience setting up, operating, and troubleshooting projectors, sound systems, video conferencing tools, and other audio-visual equipment.
Experience in live event production, including sound mixing, lighting, and video recording.
Familiarity with audio-visual equipment maintenance and repair.
Strong technical skills and ability to operate a wide range of audio-visual equipment and related technology.
Problem-solving skills to troubleshoot and resolve technical issues efficiently.
Strong verbal and written communication skills.
Ability to work independently and as part of a team, with flexibility and adaptability in a fast-paced environment.
Strong organizational skills, attention to detail, and ability to manage multiple tasks.
Customer-service orientation, professional demeanor, and ability to anticipate client needs.
Ability to lift and move equipment and to work in varying environments, including standing for extended periods.
Ability to lift up to 50 pounds, with frequent bending and lifting or carrying objects weighing up to 20 pounds.
Ability to work on ladders at a height of 14 feet; walking and kneeling to a significant degree.
Ability to handle fragile equipment properly and maintain heightened safety awareness around electricity, heights, and high-temperature equipment.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.

Nice To Haves

Associate degree in audio-visual technology, media production, or a related field.

Responsibilities

Set up and operate microphones, projectors, video conferencing systems, sound systems, and lighting for events and meetings.
Work with event coordinators and clients to understand audio-visual requirements and configure equipment accordingly.
Test equipment before events and troubleshoot technical issues.
Provide on-site technical support during events.
Maintain and inventory audio-visual equipment, arranging repairs or replacements when needed.
Keep up to date with audio-visual technologies and trends and recommend or implement service improvements.
Train and guide staff in basic operation of audio-visual equipment as needed.
Assist in developing standard operating procedures for audio-visual services.
Follow safety and operational protocols when handling audio-visual equipment.
Address client inquiries and concerns professionally and courteously.