Audio Visual Service Technician

DATAVOX•Arlington, TX

About The Position

DataVox is seeking an experienced Audio Visual Service Technician to support commercial audiovisual systems throughout the Dallas-Fort Worth market. The role involves maintaining, servicing, troubleshooting, repairing, configuring, and optimizing installed AV systems, including conferencing, control, audio, video, and presentation equipment. The technician performs service calls and preventive maintenance, makes equipment upgrades and rack modifications, identifies system deficiencies, and recommends corrective actions. The position also requires documenting service activities, communicating findings with customers and internal teams, and representing DataVox professionally at client sites. The work includes commercial construction and job-site environments, with regular exposure to inclement weather and occasional work at heights or around electrical hazards. Physical duties include standing, walking, climbing, kneeling, driving, operating tools and equipment, and frequently lifting or carrying up to 50 pounds, with occasional lifting or carrying up to 100 pounds. DataVox describes itself as a technology solutions provider serving the Texas Triangle for over 30 years. It offers employees professional development, benefits, paid time off, wellness events, team activities, and opportunities to contribute to sustainable business practices.

Requirements

At least 5 years of commercial audiovisual installation, commissioning, or service experience.
Experience supporting and troubleshooting complex audiovisual systems.
Experience working in commercial construction environments.
Experience with AMX and/or Crestron control systems.
Strong understanding of commercial AV systems, video conferencing technologies, AV control systems, audio DSP platforms, video switching and distribution, projectors, and large-format displays.
Basic knowledge of networking fundamentals, TCP/IP networking, routers and switches, and IP-based AV technologies.
Strong troubleshooting and problem-solving skills.
Ability to work independently and take ownership of issues.
Effective communication with customers and team members.
Professional appearance and demeanor.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to exceptional customer service.
Ability to perform the physical duties described, including frequent lifting or carrying up to 50 pounds and occasional lifting or carrying up to 100 pounds.
Use required personal protective equipment on job sites, including safety glasses and hearing protection.

Nice To Haves

CTS (Certified Technology Specialist) certification.
CTS-I or CTS-D certification.
Experience with Audio Architect, Q-SYS, Biamp, or similar DSP platforms.
AutoCAD, AudioCAD, or VidCAD experience.
Experience with enterprise conference room technologies.

Responsibilities

Diagnose and repair commercial audiovisual systems.
Troubleshoot complex AV, video conferencing, and control system issues.
Perform service calls and preventive maintenance on installed AV systems.
Configure and support AV control platforms such as Crestron and AMX.
Install, configure, and calibrate audio and video equipment.
Service projection systems, displays, DSPs, switchers, and presentation systems.
Perform rack modifications and equipment upgrades.
Identify system deficiencies and recommend corrective actions.
Document service activities and communicate findings with customers and internal teams.
Provide customer service while representing DataVox at client sites.
Assist with commissioning and system optimization as needed.

Benefits

Comprehensive health, vision, and dental insurance for employees and dependents.
Company-paid life insurance and long-term disability insurance.
401(k) and Roth retirement plan with company match.
Sponsored 529 College Savings Plan.
Professional development reimbursement.
Employee Assistance Program.
Paid vacation and sick time.
Paid company holidays.
Annual health and wellness fairs.
Virtual and in-person team and company events.
Mileage and phone reimbursement.
Employee engagement clubs.
New Employee Buddy/CHAMPION Program.