Event Technician, Audio Visual (Full Time) Ocean Reef Club - Key Largo

Encore Global•Key Largo, FL

9d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. The position involves event equipment setup, operation, and breakdown; customer service; basic troubleshooting; following company procedures; and completing systems entries and paperwork. The work takes place in a hotel or convention center, may involve multiple hotel locations, and includes irregular hours and on-call status.

Requirements

High school diploma required.
External applicants must meet and complete all training and certifications required for the position within 60 days of starting.
Internal applicants must meet and complete training and certification requirements set by Encore’s Global Learning Training Program for their current and prospective positions.
Valid driver’s license required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the physical demands of the role, with reasonable accommodations available as applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audio-visual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment for events.
Provide customer service that strives to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to ensure their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Foster the hotel/client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes professionally and promptly.
Follow company processes and procedures, and accurately complete systems entries and paperwork.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Adhere to Encore appearance guidelines for the relevant hotel or area.