Audio Visual Technician Jobs

About The Position

Requirements

• High school diploma.
• External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
• Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
• A valid driver’s license is required for team members who may operate company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.
• Must be able to meet the physical demands of the role, with reasonable accommodations where applicable.

Nice To Haves

• Associate’s degree.
• One year of customer service or hospitality experience.
• One year of audiovisual experience or equivalent experience in an educational environment.

Responsibilities

• Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed smoothly.
• Exceed the expectations and needs of internal and external customers.
• Maintain positive client relationships through effective communication.
• Meet with guests on site to confirm their needs are met and equipment is set up properly.
• Monitor events and check in with customers throughout the day.
• Understand and foster the hotel/client relationship.
• Troubleshoot and resolve equipment and software issues, handling challenges and changes promptly and professionally.
• Follow company processes and procedures and complete system entries and paperwork accurately.
• Use equipment sheets to determine equipment required for setup and strike.
• Coordinate with other staff and outside vendors regarding equipment.
• Increase revenue using floor up-selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator as needed.