Event Technician, Audio Visual (Part Time) - The Westin Kansas City at Crown Center

Encore Global•Kansas City, MO

2d•Onsite

About The Position

A Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role involves supporting events, communicating with guests and clients, troubleshooting equipment and software issues, following company processes, completing system entries and paperwork, and coordinating with staff and outside vendors. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center, sometimes across multiple hotel locations. Conditions range from moderately quiet to noisy, with moderate exposure to outdoor temperatures and dirt, sand, or dust. Team members use high-end audiovisual equipment and electrical components and may work at heights using lifts and ladders. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

High school diploma.
External applicants must meet or validate and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audiovisual experience or equivalent experience in an educational environment.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time.
Provide customer service that strives to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Support and foster the hotel-client relationship.
Troubleshoot equipment and software issues and respond to equipment challenges or changes professionally and promptly.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.