Event Technician, Audio Visual - Marriott Minneapolis City Center

Encore Global•Minneapolis, MN

2d•Onsite

About The Position

The Event Technician is responsible for setting up, operating, and breaking down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role includes meeting with guests, confirming equipment is working properly, monitoring events, addressing equipment or software challenges, completing required system entries and paperwork, coordinating with staff and vendors, and supporting revenue through floor upselling. Technicians may work at multiple hotel locations and must follow Encore’s appearance guidelines.

Requirements

High school diploma.
External applicants must meet and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying for.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Ability to lift 50 lbs.
Ability to meet the stated physical demands of the job, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree.
One year of customer service or hospitality experience.
One year of audio-visual experience or equivalent experience in an educational environment.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment for events.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site, confirm their needs are met, and ensure equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Foster the hotel-client relationship.
Troubleshoot equipment and software issues and handle equipment challenges and changes professionally and promptly.
Follow company processes and procedures, and complete systems entry and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor upselling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.