Event Sr. Technical Lead, Audio Visual - Marriott Minneapolis City Center

Encore Global•Minneapolis, MN

About The Position

The Sr. Technical Lead is a mid-tier technical operator who focuses on small general sessions and assists with larger general sessions. The position serves as a bridge between a Technical Lead and a Technical Specialist and reports to an Operations Manager, Director of Operations, or DET. The role ensures events are executed flawlessly through accurate, timely setup, operation, and breakdown of advanced audiovisual equipment. It also troubleshoots technical issues, supports customer satisfaction through effective communication and collaboration, mentors and coaches colleagues, supervises technicians during events, and assists with equipment security, storage, transportation, maintenance, inventory, and forecasting. Work takes place in hotels, convention centers, event venues, and warehouses. Conditions may include moderate exposure to outdoor temperatures, dirt, sand, or dust; noise ranging from moderately quiet to noisy; use of high-end audiovisual equipment and electrical components; and exposure to heights using lifts and ladders. Work may take place at multiple hotel locations and may involve irregular hours and on-call status, including days, evenings, weekends, and holidays.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 lbs.
External applicants must meet or validate and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and desired positions.
A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree.
2–3 years of customer service or hospitality experience.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful events.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service and work to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Collaborate with internal teams on event solutions before and during events to support customer satisfaction.
Understand and foster the hotel-client relationship.
Promote the development of technical and leadership skills among other employees.
Mentor and coach technical, sales, and operations team members in technical skills as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct other technicians during events.
Assist the team with equipment security, storage, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.