Sr. Technical Lead- Audio Visual- JW Marriott Marquis Miami

Encore Global•Miami, FL

2d•Onsite

About The Position

The Sr. Technical Lead is a mid-tier technical operator who focuses on small general sessions or assists with larger general sessions. The role bridges technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET. The position supports successful event execution through audiovisual equipment setup and operation, customer service, technician supervision, staff development, and equipment care. Work is performed in hotel and convention-center environments and may involve multiple hotel locations and irregular, on-call hours.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 pounds.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements specified by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree.
2–3 years of customer service or hospitality experience.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful events.
Troubleshoot technical issues and resolve problems promptly.
Comply with company security and safety measures and protect equipment from theft or damage.
Provide excellent service to internal and external customers and maintain positive client relationships through effective communication.
Collaborate with internal teams before and during events to develop solutions and support customer satisfaction.
Support and foster the hotel-client relationship.
Create an environment that develops other employees' technical and leadership skills.
Mentor and coach technical, sales, and operations team members as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct other technicians during events.
Assist with the security, storage, transportation, and maintenance of equipment.
Perform equipment inventory and forecast equipment needs.