Hotel Valet Attendant - JW Marriott Marquis Miami

Towne Park•Miami, FL

8d•Onsite

About The Position

The Hotel Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with bell services and luggage storage as needed. The attendant also helps guests with directions, transportation, reservations, facility information, messages, requested items, and approved shuttle trips. The position explains parking rates and retrieval procedures, manages claim checks and vehicle keys, records and maintains valet ticket information, notes vehicle locations on key tags, and calculates and collects revenue when needed. The employee follows established procedures and specific operational directions, with work checked or verified frequently. Most work is performed outdoors, potentially for the entire shift, and the role may require travel of up to 5%.

Requirements

High school diploma or GED.
Valid driver’s license and clean driving record.
At least 18 years of age and able to pass a criminal background check and drug screen.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to add, subtract, multiply, and divide using three-digit numbers and 10s and 100s, including performing calculations with American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.