Valet Attendant – JW Marriott Anaheim Resort

Towne Park•Anaheim, CA

About The Position

The Valet Attendant (also described as Guest Service Associate) provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services where applicable, and helps guests with directions, transportation, reservations, and information about the facility and local attractions. The position also explains parking procedures, manages vehicle claim checks and related records, and collects parking revenue when needed. The hourly base pay is $21.13 plus tips, with a $1 shift differential for overnight work. The schedule is Monday through Sunday. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) plan; eligibility depends on job classification, length of employment, and hours worked, and benefits are subject to plan terms. Seasonal and temporary roles are not eligible for the listed benefits. Most work is performed outdoors, potentially for the entire shift, in conditions that can include extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and multiplication and division involving tens and hundreds, including calculations using American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the role’s physical requirements, including extended sitting or standing, movement and handling tasks, and lifting up to the stated limits.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to location-approved destinations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.