Valet Attendant – JW Marriott Anaheim Resort

Towne Park•Anaheim, CA

1d•$21

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with directions, transportation, reservations, facility amenities, and local attractions. The attendant explains parking rates and retrieval procedures and maintains accurate vehicle, ticket, key-tag, damage-survey, and claim-check information. The position follows established practices and procedures, with work checked or verified frequently. The posted base pay is $21.13 per hour plus tips, with a $1 shift differential for overnight work. The schedule is Monday through Sunday.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including addition and subtraction of three-digit numbers, multiplication and division with tens and hundreds, and calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to time passed.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guest last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures upon arrival; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.